Connect - Phantasm Burst

Reach us directly

Email

Office Location

Level 14, 380 Collins Street
Melbourne VIC 3000
Australia

Working Hours

Monday – Friday: 8:30 AM – 5:30 PM AEST
Weekend: Closed

Response time: We typically respond to all inquiries within one business day. For urgent matters, please indicate priority in your message subject line.

Finding us

Our Melbourne office is located in the central business district, easily accessible via public transport. The building is directly across from the Town Hall tram stop (routes 11, 12, 48, 96, and 109) and a 5-minute walk from Southern Cross Station.

For clients visiting from interstate, we're 25 minutes from Melbourne Airport via SkyBus to Southern Cross, then a short walk.

Visitor parking is available at the Wilson Parking facility on Little Collins Street, with elevator access to our floor.

What to expect after you reach out

Initial Response: We'll confirm receipt of your inquiry within 4 business hours and schedule a brief call if needed.
Discovery Conversation: A 30-minute consultation to understand your priorities, constraints, and timeline.
Preliminary Assessment: We'll outline which services align with your objectives and provide indicative timelines.
Formal Proposal: Detailed scope, deliverables, pricing, and project timeline sent within 3 business days of our call.
Engagement Kickoff: Once approved, we initiate work within one week of signed agreement.

Common questions

Do you work with businesses outside Melbourne?

Yes. While our primary office is in Melbourne, we serve clients across Australia. Projects in Sydney, Brisbane, Perth, and Adelaide are common. Remote assessments and virtual consultations are available when on-site presence isn't required.

What size organizations do you typically work with?

Our client base ranges from mid-sized operations (20+ employees, single facility) to enterprise organizations with multiple sites. If your annual energy spend exceeds $50,000, our services typically deliver measurable ROI.

How long does a typical engagement take?

Service timelines vary: audits take 2-3 weeks, strategy development 6-8 weeks, and certification support 8-12 weeks. Implementation projects depend on scope but typically span 3-6 months.

Can you provide references from similar projects?

Yes. During proposal discussions, we can connect you with past clients in your industry or with comparable project types, subject to their approval.

Do you offer ongoing support after project completion?

All projects include a post-implementation review period. For clients needing continuous monitoring or optimization, we offer retainer arrangements tailored to specific needs.

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